NO. / QUESTION12 ANSWERS
01
What does HOA management cost with Hey Hey HOA?
One flat number per door, per month — published on the pricing page, one for each service. Your board gets its exact community number in writing before signing. If a charge is not on that page, it is free.
02
What happens when we switch from our current manager?
We learn your community before day one — records, open items, history — so it's on screen from the first hello. No onboarding fees, and your price is in writing before you sign.
03
How fast are calls answered?
Live during business hours, weekdays 8–6 Pacific. Emergencies reach a person around the clock. Every other after-hours call is answered instantly, and a named human follows up by the next morning.
04
Can homeowners call, or only the board?
Homeowners included. Every caller reaches a person, and every request gets an owner and a due date the board can see.
05
How does the automatic credit work?
When we miss a promise, a $50 credit lands on your next invoice automatically — with a note on what happened and what changed. You never have to ask.
06
When do monthly financials arrive?
By the 10th of every month. If we close late, that month is discounted.
07
Can we see the books between reports?
Yes. The live ledger is open to your board every day of the month, not just at close.
08
Are the books audited?
An annual independent CPA audit or review is part of base service — never an upsell.
09
What's included in the flat price?
The complete list lives on the pricing page. If a charge is not on that page, it is free. No onboarding fees, no exit fees, no junk fees.
10
How do you use AI?
AI is how we work, never what you buy. It's why whoever answers already has your history on screen. The assistant introduces itself as an assistant and can always hand you to a person. Boards buy management: answered calls, clean books, no surprises.
11
Where do you operate?
Community association management for HOAs and condo associations across Washington, starting with the Seattle metro.
12
How do we get our community's number?
Call (206) 555-0110 or send the short form on Talk to Us — community name, doors, city, contact. One flat monthly number, in writing, before you sign. Written replies within 4 business hours.