Each one ships as an exhibit in your contract, not as website copy. When we miss, the consequence is automatic — a credit lands, a month is discounted. You never ask.
One flat monthly number for your community, priced honestly per door — $[XX] — and published on a single page. No onboarding fees. No exit fees. No junk fees. Ever.
A board asks what the annual audit costs. It's on the page, in base service: included. A board asks what a special mailing costs. It isn't on the page — so it's free.
Monthly financials land by the 10th of every month. The live ledger is open to your board every day of the month, not just at close.
Your annual independent CPA audit or review is arranged as part of base service — never an upsell.
It's the 23rd, and the treasurer wants to check one invoice before the meeting. She opens the ledger and finds it in two minutes. No email, no waiting for month-end.
Calls are answered live during business hours — homeowners included, not just the board. Emergencies reach a person around the clock. Every other after-hours call is answered instantly, and a named human follows up by the next morning.
Every request gets an owner and a due date your board can see.
The gate is stuck open at 9:40 on a Tuesday night. A person answers on the second ring. The vendor is dispatched for 7am, and the ticket — its owner, its due date — is on your board's screen before you're back on the couch.
Whoever answers already knows you. Your community's history is on screen before they say hello: the open requests, the last board decision, the vendor from March. You never explain twice.
One accountable owner runs your community, backed by the whole team, so an answer never waits on one person's calendar. The CEO's email is printed on every invoice.
You call about the fence dispute. The March vendor quote and the last board vote are already on screen. "Marcus owns this. Done Thursday." That's the whole call.
New features that serve these promises join the bundle at no extra charge. Features migrate into the bundle, never out.
A human replies within 4 business hours. Need it faster? Call (206) 555-0110 — a person picks up.